Privacy Policy

Verified and updated: 06 November, 2024

This Privacy Policy (hereinafter referred to as the “Policy”) describes how Stake.com collects, processes, stores and uses players’ personal information. By using our services, you consent to the processing of your personal data in accordance with the terms of this Policy.

Data Controllers

For the purposes of this Privacy Policy, all terms and definitions used correspond to those specified in our Rules.

In Stake we take the protection of your privacy very seriously and ask you to read this Privacy Notice carefully, as it contains important information about:

What data we collect and how we use it;
Your rights in relation to your personal data;
The measures we take to ensure the security of your information;
Ways to contact us if you have questions or concerns about privacy.

Your understanding and acceptance of these terms helps us to provide you with a safe and reliable service.

What is Personal Data and Special Category Data?

In accordance with the General Data Protection Regulation, “personal data” means any information that relates to an identified or potentially identifiable individual. Such data includes not only explicit identifiers such as a name, but also identification numbers, online identifiers, as well as one or more factors related to a person’s physical, physiological, genetic, mental, economic, cultural or social identity.

In addition, there is a special category of data, which includes information about racial or ethnic origin, political views, religious or philosophical beliefs, trade union membership, as well as genetic and biometric data, data on health, sexual life or sexual orientation. These data require special protection and processing in strict accordance with legal requirements, as their leakage or misuse can have more serious consequences for a person’s right to privacy.

What Information do we collect?

We collect and process your personal data based on one or more of the following legal grounds:

Approval: We may request your consent to the collection and processing of data, for example, for marketing communications. You can always withdraw your consent if it is the basis for processing.
Contract execution: Data processing may be necessary to fulfill the terms of the contract between us, for example, to manage your account and provide the services you request.
Legal obligations: We are required to comply with laws and regulations, such as anti-money laundering and tax compliance regulations, which may require the processing of certain data.
Legitimate interests: We may process data based on our legitimate interests if necessary to improve our services, protect against fraud, improve security, or protect the rights and interests of users and the company. At the same time, we take into account and protect your privacy rights.
Protection of vital interests: In rare cases, data processing may be necessary to protect the vital interests of you or another person, for example, in the event of a threat to health or safety.

These legal grounds help us to act within the law and maintain the transparency of our activities, ensuring the protection of your data and respect for your rights.

Cookies

Cookies are small text files that are stored on your device when you visit certain pages of the site and help you remember your preferences. We use cookies for the following purposes:

Usage Tracking: Cookies allow us to track how you interact with our site and services, which helps us improve functionality and usability.
Traffic analysis: Using cookies, we collect data about site traffic in order to better understand user behavior and optimize the content and structure of the site.
Simplification of use: Cookies allow you to remember your settings and preferences, which makes working with the site more convenient each time you visit.

You can manage the cookie settings in your browser, which allows you to control their use or delete them if necessary.

Information collected using cookies may also come from third parties such as financial institutions, identity verification agencies and credit institutions. These third-party organizations help us comply with regulatory requirements in the field of gambling. All third-party partners are thoroughly checked to ensure the security of data processing and compliance with high information security standards, as well as gambling license requirements.

Why do we use your information?

We collect and use your information for the following reasons:

Setting up and managing your account: To create and manage your account, including its administration.
Provision of services: So that you can place bets, play games, as well as pay and receive payments.
Improving the quality of service: To improve our services and improve your gaming experience.
Fulfilling contractual obligations: To comply with the obligations set out in our terms and conditions.
Regulatory Compliance: To comply with legal, licensing and regulatory requirements related to gambling.

The Group may use your personal data to build customer interaction models, conduct statistical analysis, and analyze trends. These measures are aimed at developing and improving our products and services. With this use, your data will be pre-anonymized, which eliminates the possibility of your identification.

We will contact you regarding our products and services only if we receive your explicit consent. You can always change or revoke your consent at any time using the available tools in the “Personal Data” section.

We use your personal information in order to personalize your interaction with our services in order to improve your experience and provide more relevant content. Personalization or user profiling is part of our legitimate interest, as it allows us to show you the offers and services that may be most interesting to you.

We may share your personal data within our Group in order to manage your accounts more effectively and better understand your needs. This helps us to provide you with more personalized services and provide high-quality support that meets your expectations.

In order to comply with legal obligations imposed by the gaming industry, we may be required to disclose your information to certain third parties, including, but not limited to:

Regulatory authorities and government agencies — to comply with the requirements of legislation, licensing and regulation in the field of gambling.
Payment providers and financial institutions — to process financial transactions, verify your identity and prevent financial irregularities.
Identity verification companies and credit agencies — to fulfill anti-money laundering (AML) obligations, to verify identity, as well as to conduct credit analysis.
Fraud prevention organizations — to identify and prevent fraudulent activities and other illegal activities.
Organizations to combat the financing of terrorism — to fulfill obligations to prevent the use of the platform for terrorist activities.
Security and audit service providers — to ensure the protection of information and monitor compliance with regulatory requirements.

As described in detail above, all third parties with whom we may share your information are thoroughly vetted as part of our information security controls. These measures comply with strict requirements set by regulatory authorities and gambling legislation. We are required to follow these standards in order to ensure maximum protection of your information, as well as comply with all regulatory and legal requirements related to combating money laundering, fraud and other risks associated with gambling.

We guarantee that your information will not be transferred or sold outside the Group (for example, to other gaming companies or unrelated organizations), as this is not part of our business. We strictly adhere to the principle of confidentiality and use your data solely to provide our services, comply with legal obligations and ensure safe interaction with you on our platform.

If required by law, we may be required to disclose your information to a third party. In this case, we will follow the strict rules of information exchange established by applicable law to ensure that all legal requirements are met and your rights are protected.

How long do we retain your information?

We undertake to store your personal data only for the time necessary to fulfill the purposes for which it was collected. We will follow the following rules to ensure that these requirements are met:

Data retention period: Personal data will be stored only for the period necessary to fulfill our obligations to you and to comply with legal and regulatory requirements.
Data deletion: After the data retention period expires or the data is no longer needed to fulfill obligations, it will be deleted or anonymized, if required by law.
Periodic review: We regularly review the need to store data and take measures to delete or anonymize it when it becomes redundant or outdated.
Compliance with legal obligations: In some cases, we are required to store data for a longer period of time in accordance with legal, regulatory or licensing requirements.

Your Personal Data Rights

In accordance with the General Data Protection Regulation, you have several rights regarding your personal data. These rights are intended to allow you to control how and when your personal data is used. Here are the main ones:

Right of access: You have the right to request information about what personal data we store about you, as well as the purpose of their processing. We are obliged to provide you with a copy of this data in an accessible and understandable form.
Right to correction: If your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated.
Right to deletion: In certain circumstances, such as the absence of the need to process your data for the purposes for which it was collected, you have the right to request the deletion of your personal data.
The right to restrict processing: You can request a restriction on the processing of your personal data if you believe that the data is being processed illegally or if you dispute its accuracy.
Right to data portability: You have the right to receive your personal data in a structured, generally accepted and machine-readable format, as well as transfer it to another data controller, if technically possible.
Right to object: You can object to the processing of your data on the basis of legitimate interests if you believe that the processing violates your rights and freedoms, especially if the data processing is not necessary to fulfill the contract with you.
The right to automated decision-making, including profiling: You have the right not to be subjected to decisions made solely on the basis of automated processing of your personal data, including profiling, if such decisions have legal consequences or may significantly affect you.
Right to file a complaint: If you believe that your rights regarding personal data have been violated, you can file a complaint with the data protection authority in your country.

In order to exercise any of these rights, please contact us using the contact details provided in our Privacy Policy. We will try to process your request in accordance with the law as soon as possible.

Please do not forget to inform us of any changes to your personal information to ensure that it remains accurate and up-to-date. You can update your details or report any changes by contacting our customer support team.